Effective 10/1/2023 we have updated our return policy and have implemented the following.
Only new, sealed, and unopened items returned within 30 days of delivery will be accepted for a full account credit.
NO RETURNS will be accepted without prior authorization from Devine and a return authorization number issued by your sales representative.
Devine Distribution will no longer be accepting returns of any disposable e-cigarettes, e-liquids/e-juices, consumables, & clearance items for the following reasons:
- Many manufacturers are no longer taking the responsibility for defective products and accepting returns.
- Products are being sent back to Devine without a proven chain of custody.
- Returns are dirty & unsafe to handle.
- It is too costly to continue.
Damaged/missing item claims must be reported to your representative within 48 hours of delivery with a valid order number to qualify for the return authorization process. A return authorization # will then be issued.
If the return is a result of our error (you received an incorrect or defective/damaged item, etc.) Devine will pay the shipping costs & you should expect to receive your credit within two weeks of giving your package to the return shipper. Two weeks allows for transit time (5 to 10 business days), and the time it takes the return to be processed (3 to 5 business days). Most credits will be issued much quicker than the two-week period.
Any products not sold by Devine Distribution, determined to be out of warranty or damaged by misuse, purchased over 6 months ago, or sent to Devine without prior authorization will be sent back without exchange.
To offset the change in our return policy we will be offering a new destroy in field – volume incentive rebate allowance applied to disposable purchases only. Rebates must be requested within 90 days of the quarter end.
- Accounts purchasing over $10,000 in products per quarter will receive a 1% rebate (must be requested)
- Accounts purchasing over $100,000 in products per quarter will receive a 1.5% rebate (will be issued within 15-days of end of quarter).
- Rebate will only be given if there are no outstanding or overdue invoices.
Accounts will be responsible for destroying the defective items themselves.
Please notify your sales representative to initiate a rebate request. Instruction will be provided after a request is initiated. We appreciate your continued business with us, and the new return policy will benefit everyone.